Imagine boarding a flight with your family, excited for a vacation, only to find yourself separated from your toddler because the airline’s algorithm didn’t bother to seat you together—unless you paid extra. That’s exactly what happened to me on an IndiGo flight last year. As India’s largest low-cost carrier, IndiGo dominates the market, but its service leaves much to be desired. From cramped seats to no in-flight entertainment, flying with IndiGo often feels like being treated like cattle. In this post, we dive into why IndiGo has earned a spot among the world’s worst airlines, according to AirHelp’s 2024 rankings, and what you need to know before booking.
Table of Contents
Poor Customer Experience
IndiGo’s reputation as a low-cost carrier doesn’t excuse its abysmal customer service. In AirHelp’s 2024 global rankings, IndiGo was ranked 103rd out of 109 airlines, based on on-time performance, customer satisfaction, and claim processing. Passengers frequently complain about being treated with disdain by staff. For instance, a Reddit user on r/indiasocial called IndiGo’s international flights “an embarrassment,” citing rude staff and uncomfortable conditions. Seats are notoriously cramped, with minimal legroom and barely any cushioning, making long flights unbearable.
No In-Flight Entertainment
One of IndiGo’s biggest drawbacks is the lack of seat-back screens. Unlike other airlines, even in the low-cost category, IndiGo offers no in-flight entertainment on most flights. A trial program for streaming via the IndiGo app is limited to the Delhi-Goa route, leaving passengers on other routes, especially international ones, with no options. As noted by Reviewron on YouTube, this omission is a major reason for IndiGo’s poor ratings, as passengers are left to “rawdog” long flights without distractions.
Safety Concerns and Incidents
While IndiGo has not had a fatal crash, its safety record raises concerns. According to AeroInside, IndiGo has reported numerous incidents, including hard landings, tail strikes, and turbulence encounters. Over the past decade, the airline recorded 52 air safety issues, more than other Indian carriers. While IndiGo disputes these claims, as reported by Mint, the frequency of incidents is alarming for frequent flyers.
Hidden Fees and Policies
IndiGo’s “low-cost” model comes with hidden catches. Seat selection, even for families with young children, often requires extra payment, as I experienced firsthand. Basic amenities like blankets or pillows are absent, and even water bottles are sold onboard, though cups of water are free. Missing a flight can be costly, as IndiGo imposes “No Show” charges, forfeiting the ticket amount with only taxes refunded, according to their refund policy. These policies add to the frustration of passengers already dealing with a bare-bones service.
Frequently Asked Questions
Is IndiGo the worst rated airline?
IndiGo was ranked 103rd out of 109 airlines in AirHelp’s 2024 global rankings, placing it among the worst due to poor customer satisfaction and service issues.
Why doesn’t IndiGo have inflight entertainment?
IndiGo prioritizes a low-cost model, omitting seat-back screens. A trial streaming service via their app is available only on the Delhi-Goa route.
What is included in an IndiGo flight?
IndiGo provides free water cups and allows passengers to bring cold snacks, non-alcoholic drinks, snack bars, and biscuits.
Is IndiGo a good airline?
Based on customer reviews and AirHelp’s 2024 rankings, IndiGo is considered one of the worst airlines globally due to poor service, cramped seats, and lack of amenities.
Does IndiGo fly in the USA?
IndiGo does not operate flights to the USA, focusing primarily on domestic and regional international routes in Asia and the Middle East.
Is it safe to travel by IndiGo?
IndiGo has no fatal crashes but has reported numerous incidents, including hard landings and technical snags, raising safety concerns.
Is a blanket provided in an IndiGo flight?
No, IndiGo does not provide blankets or pillows, even on international flights, as part of their low-cost model.
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