Compensation for delayed flight in India

Understanding Compensation for Delayed Flights in India

Table of Contents

• Can I Get Compensation for a Delayed Flight?
• DGCA Guidelines for Compensation
• Special Considerations for Air India
• What If My Flight Is Delayed by 2 Hours?
• What Happens During a Flight Delay?
• Frequently Asked Questions

Flight delays can disrupt travel plans and cause frustration, but in India, passengers have rights protected by the Directorate General of Civil Aviation (DGCA). Whether flying with domestic airlines like Air India, IndiGo, or Vistara, understanding compensation rules for delays can help you claim meals, refunds, or rebooking. This guide covers DGCA guidelines, airline policies, and steps to take when your flight is delayed by 2 hours or more.

Can I Get Compensation for a Delayed Flight?

Yes, passengers may be entitled to compensation for delayed flights in India, depending on the delay’s duration and cause. The DGCA sets clear guidelines for airlines to follow, but compensation may not apply for delays due to extraordinary circumstances like weather, Air Traffic Control (ATC), or security issues.

DGCA Guidelines for Compensation

The DGCA outlines specific passenger entitlements based on delay duration:

• Less than 2 hours: No compensation is required, but airlines must ensure passenger comfort with seating and updates.
• 2 to 4 hours: Airlines must provide free meals and refreshments.
• More than 4 hours: Passengers can choose rebooking on the next available flight or a full refund. For overnight delays, airlines must offer free hotel accommodation and airport transfers.

Check the DGCA’s Passenger Charter for detailed regulations.

Special Considerations for Air India

As India’s flag carrier, Air India follows DGCA guidelines:

• 2–4 hours delay: Passengers receive meals and refreshments.
• Over 4 hours delay: Options include rebooking or a refund. Overnight delays include hotel accommodation and transfers.

Air India’s customer service or website provides specific delay policies.

What If My Flight Is Delayed by 2 Hours?

For a 2-hour flight delay in India, you are entitled to:

• Free meals and refreshments from the airline.
• Clear communication about the delay’s cause and expected departure time.
• Regular updates to keep passengers informed.

Contact airline staff or check updates via apps like FlightStats for real-time information.

What Happens During a Flight Delay?

When a flight is delayed, airlines are obligated to:

1. Communicate Clearly: Inform passengers about the delay’s reason and duration.
2. Provide Amenities: Offer meals and refreshments for delays over 2 hours.
3. Offer Alternatives: Provide rebooking or refund options for delays exceeding 4 hours.
4. Arrange Accommodation: Ensure hotel stays and transfers for overnight delays.

If communication is lacking, escalate your concerns to the airline’s customer service or file a grievance via the DGCA’s AirSewa portal.

Frequently Asked Questions

Am I entitled to compensation for a 2-hour flight delay in India?

Yes, for a 2-hour delay, airlines must provide free meals and refreshments, per DGCA guidelines.

Can I get a refund for a delayed flight in India?

For delays over 4 hours, you can opt for a full refund or rebooking on the next available flight.

Are airlines liable for delays due to weather?

No, airlines are not required to compensate for delays caused by extraordinary circumstances like weather, ATC, or security issues.

How do I file a complaint for a flight delay in India?

Contact the airline’s customer service or use the DGCA’s AirSewa portal to file a grievance if your rights are not honored.

For more details on passenger rights, visit DGCA India or check airline policies on IndiGo or Vistara.