"Indian Customs Officers are masters in intepreting rules, regulations, circulars, notices etc according to their wills & fancies to harass individuals"
The Directorate General of Vigilance is an attached office of the Central Board of Excise & Customs (CBEC) in the Department of Revenue, Ministry of Finance, Govt. of India. It is headed by the Director General of Vigilance who is also the Chief Vigilance Officer of the Central Board of Excise & Customs.
If you have ever paid a Bribe >> Please Post it at I Paid a Bribe
For dealing with complaints against corrupt practices by officers, the customs department has a separate vigilance organisation headed by the Directorate General of Vigilance. Any complaints of corruption against the officer can be logged with the D.G. Vigilance at New Delhi or the Zonal units of the Directorate of Vigilance.
In real life things are little different, 99% of the airport custom agents are corrupt Bribe Rates for Delhi Customs & Excise
Mumbai customs is notorious for having people asking for bribes or to help you "cut through the line"
The problem of people trying to bypass customs and customs officials harassing people arises because the people are not aware about the rules. The Indian customs officials use that to their advantage.
Grievances can primarily be divided into three categories:
- Complaints of corrupt practices against officers
- Delay in decision making by officers.
- Grievances against merits of the decision taken by officers.
How can you file a complaint?
Here is a link to the Prime Minister's Office (PMO)
- Please send a Email to the PM of India [ Best Way to get your Voices Heard ]
Insider Sources say that Letters to PMO are making the biggest impact You wil not get a Response from PMO but is making a very big difference ...
As long as you are complying with the provisions of the law there is nothing to fear. In the event of any harassment by any officer, you may immediately contact the senior most officers on duty, usually the Deputy Commissioner of Customs. In case of demands for illegal gratification/graft, there are explicit directions/Notices at every airport on whom to contact???
About Indian Custom Officer
Abrasive, arrogant, bloated, callous, cold, complex, corrupt, discourteous, heartless, inefficient, insensitive, lethargic, mindless, negative, obstructive, opaque, oppressive, ponderous, rude, wasteful, wooden